Shipping & Returns
Shipping Policy
Orders over $150:
Over $150 and under 4 Kg, free express post through Australia Post.
Over $150 and over 4 Kg , free parcel post through Australia Post.
Orders under $150:
We offer flat rate shipping across the country:
$10.25 Parcel Post - through Australia post estimated 2-6 business days.
$13.95 Express Post - through Australia post estimated 1-3 business days.
Shipping schedules:
Please note that while we strive to ship your parcel as quickly as possible, we do not offer same-day shipping at this time.
Orders placed on weekdays will be shipped within 1-2 business days. Orders placed over the weekend, including Fridays, will be dispatched on Monday -Tuesday.
For any further inquiries regarding shipping, please contact our customer service team.
Return & Exchange Policy
You can return products within 30 days of the purchase date, provided they are unopened and unused. To be eligible, items must be in their original packaging and in the same condition as when you received them.
Return Process
To start a return, please contact our customer service team with your order number, a description of the issue, and any relevant images. We will provide you with instructions on how to return the product.
Return Shipping
Customers are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure the safe return of your items.
Refund
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or replacement. If approved, refunds will be issued to the original payment method, and replacements will be shipped promptly.